Effective Date: July 2025
1. Introduction
RezerveNow (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable laws.
2. Data Collection
We collect personal data when you interact with our platform, including when you:
- Register for an account
- Make or manage a booking
- Contact customer support
- Subscribe to services or SMS bundles
- Opt-in to marketing communications
Types of data collected include:
- Contact information (name, email, phone number)
- Billing and Payment details
- Booking and reservation history
- Communication preferences
- IP address and device/browser data (via cookies)
3. Data Usage
We use your personal data to:
- Provide and manage your account
- Facilitate bookings and reservations
- Process payments and SMS bundles
- Communicate with you regarding bookings, account status, or support
- Send service updates or, if opted in, promotional messages
- Detect and prevent fraudulent or unauthorized activities
- Comply with legal obligations
4. SMS Data Usage
If you purchase SMS bundles or use SMS-based notifications:
- We will use your phone number strictly for sending booking-related messages or marketing messages only if you have opted in.
- You may opt out of marketing SMS at any time by contacting us.
- SMS usage may be tracked for billing, troubleshooting, and reporting purposes.
5. Data Sharing
We do not sell your personal data. However, we may share data with trusted third parties for specific purposes:
- Service providers to facilitate bookings
- Payment processors for secure transaction handling
- IT or analytics providers helping us operate and improve the platform
- Law enforcement or legal authorities when required to comply with legal obligations
6. Data Protection
We use appropriate technical and organizational security measures to protect your personal data from loss, misuse, unauthorized access, or disclosure. These include:
- Secure SSL encryption
- Firewalls and access controls
- Regular security audits and data minimization practices
7. Your Rights Under GDPR
You have the right to:
- Access the personal data we hold about you
- Rectify any inaccurate or outdated data
- Erase your personal data (“right to be forgotten”)
- Restrict or object to certain processing activities
- Data portability (receive your data in a usable format)
- Withdraw consent for marketing communications
To exercise these rights, contact us at info@rezervenow.com.
8. Cookies and Tracking Technologies
We use cookies and similar technologies on RezerveNow to enhance user experience, analyze website traffic, and improve our services. This includes the use of Google Analytics to gather anonymized data about how visitors use our site. Cookies may also be used by third-party services embedded on our site (such as booking tools or social media widgets).
You can manage or disable cookies through your browser settings. By continuing to use our website, you consent to our use of cookies unless you disable them.
9. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, including for:
- Providing services
- Legal, regulatory, or tax requirements
- Dispute resolution
10. Changes to this Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated via our website or by email, and the “Effective Date” will be updated accordingly.
11. Contact Information
For questions or concerns about this Privacy Policy, please contact us at info@rezervenow.com or via our contact form on the website.